Event FAQ’s

How can we help?

When will I recieve my tickets?

We aim to post your hospitality package via DPD Next Day Delivery 5-7 days prior to the event. We require full payment and host information prior to sending out any hospitality packages. 

Some events, such as football, you will receive your hospitality packages 1-2 days prior to the event. 

What is the dress code?

Most of our facilities require a smart casual dress code. You can never go wrong with a shirt & chinos for gents. Horseracing events tend to be jacket & tie. For some events the dress code will be more extensive.

Below you can download some more detailed guidance for our key fixtures.

Twickenham Stadium
BT Murrayfield Stadium
Cheltenham Festival
Epsom Derby
British Grand Prix

Is parking included in my booking?

Parking is included with many event packages. However, it very much depends on the venue and the specific package. Rugby, Cricket and Football matches are generally the events where parking is not included and may need to be purchased, or is not available.

Who do i contact about invoices?

If you have any queries about your invoices, please contact our accounts department.

How do I let you know my dietary requirements?

The Operations team will send you an online form prior to the event, which will request your dietary requirements and host information. If you wish to add dietaries later, please email us. to [email protected]

Do you have an itinerary for my event?

We tend to receive itineraries around 4-6 weeks prior to the event. In some cases we only receive them 1 or 2 weeks prior – this is often the case for Football  matches.
We endeavour to send an itinerary out with our online form requesting host information and dietary requirements. If it is not included in these communications, it means we do not have access to it.

Is there disabled access at events?

Yes, most of our events have step free access and are easily accessible. If you  require disabled access inside the stadium, please inform us as soon as possible. Some venues have disabled areas, that require specified seating.

Can you provide travel and accommodation for events?

Yes, please speak to our travel respresentative to request a quote for any accommodation or travel requirements.