Where to find information about us and our products
You can find everything you need to know about us, Corinthian Sports, and our products on our website @ www.corinthiansports.co.uk or from our sales staff before you order. We also confirm the key information to you in writing on ordering, either by email, in your online mobile app, on paper, or via our website. For the avoidance of any doubt, the terms ‘booking’, ‘contract,’ ‘agreement,’ and ‘confirmation’ are used interchangeably in these terms.
We don’t give business customers all the same rights as consumers
For example, business customers can’t cancel their orders, they have different rights where there is a problem with a booking, and we don’t compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
When you buy from us you are agreeing that: If you are a business customer this is our entire agreement with you
If you are a business customer these terms constitute the entire agreement between us in relation to your booking. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
We only accept orders when we’ve checked them
We contact you to confirm we’ve received your booking, and we accept it when we dispatch our confirmation email.
Deposit and balances
When booking by telephone, a deposit representing 50% of the invoice value must be paid within 5 days of the date of booking.
When booking online, an equivalent deposit must be paid at the time of booking.
The contract is concluded when we confirm your booking by email.
All balances must be paid and received within 12 weeks of the date of the event which is the subject of the booking.
Bookings which involve event dates within 12 weeks must be paid in full at the time of booking (or within 5 days if booking by telephone).
If an invoice covers more than one event, the full value of the invoice must be paid and received within 12 weeks of the date of the earliest event in that invoice.
If you breach the terms of our agreement with you or these terms, resulting in termination of any booking, we shall be able to retain any monies already received from you.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly unavailable, because a credit reference we have obtained is unsatisfactory, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
If you are a business customer, you have no set-off rights
If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
We charge interest on late payments
If we’re unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We’re not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as catastrophic events, hurricanes, earthquakes, and other natural disasters, explosions, public health emergencies, such as epidemics, pandemics, and government-mandated quarantines, war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riots, or other civil unrest, government orders, acts, or actions, blockades and embargos, labour strikes, lock-outs, stoppages, slowdowns, or other industrial disturbances, shortage of adequate power or transportation facilities, national or regional emergencies, power cuts, industrial sabotage or other Acts of God, we contact you as soon as possible to let you know and do what we can to reduce the delay or offer an alternative product. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial or has been cancelled, you can contact our Customer Service Team: enquiries@corinthiansports.co.uk or telephone our customer service line on: +44 (0)20 8038 7063 to end the contract and receive a refund for any products you have paid for in advance, but not received.
Products can vary slightly from their pictures
A product’s true likeness may not exactly match that shown in our marketing.
You’re responsible for making sure your requirements are accurate
If we’re tailoring or supplying the product to requirements you provide, you’re responsible for making sure those requirements are correct. We are not obliged to and may not accept changes to orders if requirements are not sufficiently clear.
If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind Your legal right to change your mind. For most of our products bought online or over the telephone, you have a legal right to change your mind within 14 days of your booking confirmation date and receive a refund of what you paid for it (“Cooling off Period”). This is subject to some conditions, as set out below.
When you can’t change your mind. You can’t change your mind about an order for:
- Bookings once the events comprising the booking have taken place.
- Bookings that are tailor made to your requirements or are clearly personalised.
- The event which is the subject of the booking takes place within the Cooling off Period.
The deadline for changing your mind. If you change your mind about a booking you must let us know no later than 14 days after the day we confirm we have confirmed the contract.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team enquiries@corinthiansports.co.uk or telephone +44 (0)20 8038 7063 or fill in the online form [at [LINK TO, OR WEB ADDRESS OF, ONLINE CANCELLATION FORM].
You have to pay for services you received before you change your mind. If you booked an event which is to take place during the 14 day cancellation period, we don’t refund you.
When and how we refund you. When we do refund you, we do so as soon as possible and attempt to do so within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
If there is something wrong with your booking
If you think there is something wrong with your booking, you must contact our Customer Service Team: enquiries@corinthiansports.co.uk or telephone +44 (0)20 8038 7063.
Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Remember too that
You have several options for resolving disputes with us.
Summary of your key legal rights
The Consumer Rights Act 2015 says:
- You can ask us to remedy a service if it’s not carried out with reasonable care and skill or get some money back if we can’t fix it.
- If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
- If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
For purpose of this section, the service means the service performed by us and not the event forming the product. |
Your remedies if you are a business. Unless an exception applies if:
- you give us notice in writing within a reasonable time of discovery that a booking does not match the criteria of the event which was requested at the time of booking,
we shall, at our option, amend the booking accordingly or refund the price of the defective booking in full and this will be your only remedy for this issue. These terms shall apply to any amended booking supplied by us.
Exceptions to the above. We will not be liable for a booking failing to match the required criteria if;:
- the date of the event which is the subject of the booking has passed or is within 12 weeks of the date of the written notice;
- the issue arises because you failed to correctly describe or upload your correct requirements at the time of booking;
- the issue defect arises because we followed your requirements or specifications.
We can change terms Changes we can always make. We can always change a product:
- to reflect changes in relevant laws and regulatory requirements;
- to make minor technical adjustments and improvements, for example to address a security threat; and
- to update digital content bon your mobile app, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements; or
- make changes to the product or the product is unavailable.
We can end our contract with you
We can end our relationship with you for a product and claim any compensation due to us (including legal and/or enforcement costs) if you fail to abide by the terms of our agreement with you or by the terms associated with your booking.
- you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
- you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, details of special requests, number of additional guests, or any potential changes required.
- your conduct (or that of any of your guests) at any event separately booked was such that we reasonably consider it inappropriate for you or your guests to attend future venues within our portfolio. .
- You breach any of our policies as notified to you.
We don’t compensate you for all losses caused by us or our products Our liability to consumers. We’re responsible for losses you suffer caused by us breaking these terms unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
- Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
- A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Your rights if you are a business.
Our liability to businesses. If you’re a business, then, except in respect of the losses described in
Losses we never limit or exclude:
- we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
- our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the cost of the order which is the subject of dispute.
Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982; or
- any matter in respect of which it would be unlawful for us to exclude or restrict liability.
No implied terms about goods. Except to the extent expressly stated in
Your rights if you are a business, we exclude all terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice https://www.corinthiansports.co.uk/privacy-policy
You have several options for resolving disputes with us Our complaints policy. Our Customer Service Team on +44 (0)20 8038 7063 will do their best to resolve any problems you have with us or our products as per our Complaints policy: https://www.corinthiansports.co.uk/terms.
Resolving disputes without going to court(consumers only). Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Contact us if you wish to do this. If you’re not satisfied with the outcome, you can still go to court.
You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Other important terms apply to our contract You can only transfer your order to someone else if we agree to this. We reserve the right to refuse consent to this. The contract is with the contacting party on the booking.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
